Return and Exchanges

We hope that you enjoy your purchase. However, if you are not completely satisfied you can return it to us in its original condition, for a refund within 14 days of receipt.

Please note:

  • Shipping costs will not be refunded.
  • Returned items should not be visibly worn, visibly worn items will be returned to the customer.
  • For hygienic purposes, earrings cannot be returned or exchanged.
  • There are no returns or exchanges on sale items – unless the item is physically damaged.
  • If you requested custom alterations to your piece, it can not be returned.
  • Once your return is received and reviewed, we will send you a confirmation email. We will also notify you whether your refund has been approved.
  • If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.
  • The customer is responsible for the cost of returning any items and Grace Beauty Store is not responsible for any returns lost or damaged in the process.
  • As goods can take up to 7 working days to arrive with us, please ensure you allow adequate time for any return.